 |  | Insights, practical tips, and resources to take your social marketing, selling, and customer service to new levels. | | | | | Social media customer service: everything you need to do it well 76% of people who message a business on social media do so for customer service or support. And they expect to get a reply quickly.
But a lot more goes into customer service than a few polite DMs.
If you're not prepared to help your customers kindly and efficiently when they reach out to you, they won't hesitate to take their business elsewhere.
| | | | | | | The 6 best Instagram analytics tools (and metrics you need to track) Instagram analytics are the best way to see if all the time, energy, and budget you spend on the platform are worth it. Find out which metrics you need to track to prove ROI. | | | | | | | The 10-step YouTube marketing strategy for 2020 It's not easy to gain traction on YouTube. Learn how to optimize your channel, grow subscriptions, and expand your reach with ads and influencer partnerships—all in just 10 steps.
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