 | | | | 82% of companies agree that social media is a vital channel for customer experiences.
But only 58% have a defined strategy. When businesses don't know how to provide exceptional experiences at every stage of the customer journey, they risk losing valuable prospects.
Download our report and find out how to:
• Map the entire social journey of your customers to build understanding
• Secure early wins with social data and customer intelligence
• Expand your social strategies beyond brand awareness
• Look beyond superficial and misleading surface metrics
• Focus on training, culture and collaboration to empower employees into the power of social | | | |  | Need to kick-start your social growth? Our Professional plan is designed for smaller teams who need to save time and quickly measure results. | | | | | | |
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